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Return & Exchange

We offer 100% satisfaction. Guaranteed! If you are not 100% satisfied with your purchase, you may return it for a full refund within 30 days of purchase or you may exchange it within 60 days of purchase. All items must be unworn and have all original tags attached to qualify for a full refund.

PLEASE NOTE: Due to hygienic reasons, returns on panties will not be accepted unless the item is defective.

For returns and exchanges, shipping fees are nonrefundable and the customer is responsible for the shipping cost of returning the products. The cost of shipping back a replacement or exchanged item will be paid by ILUSION.

A return and exchange form can be downloaded from Ilusiondirect.com by clicking here.

By Mail:

  1. Please complete the return/exchange form, making sure to complete "reason for return" as defined on the form.
  2. Enclose a copy of the invoice with your return.
  3. Return unworn items with their original tags attached.
  4. Ship your package back by a carrier of your choice.
  5. Please allow 30 days for us to receive and process your request.

LA Ilusion, Inc.
Returns Processing
5555 Telegraph Rd.
Commerce, CA 90040